Returns & Exchanges
At Groovy, we want you to love your style; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All items must be in their original, unwashed condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and secure it to your package.
Drop Off Package
Take your package to any authorized courier drop-off location or schedule a pickup to get your items back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing